Privacy Policy

This is a translation for convenience. The Portuguese version prevails.

Introduction

This Privacy and Personal Data Protection Policy (“Policy”) was created to reaffirm R2K Turismo®’s commitment to protecting the personal data of our participants and visitors in our online environment, through the website www.r2kturismo.com.br.

We know how important your personal data is, and we respect this information deeply. For this reason, we ask that you take a few minutes to read our privacy policy. Do not worry, in a short time you will be informed and free to browse our pages.

At R2K Turismo® we are committed to transparency. So please know that during your relationship with us, you will give us some information about yourself, strictly necessary to meet the purposes set out in this Policy and in compliance with the law.

By accessing our website or registering on our platform, you declare that you are over 18 years old, fully capable of performing acts of civil life, and that you agree to all the terms presented. If you are not yet 18, we are glad about your interest, but we need your parents or guardians to contact us in your place.

Rest assured that we care about improving at the same level as we care about your privacy, so do not worry: if this policy changes, you will be notified. When that happens, we ask that you read the new policy and state your acceptance.

What data you give us directly about yourself

When you carry out any operation on our website, as part of the communication process, we collect personal information such as: name, email, phone number and address.

We use your data to get back to you or to give you more information about our services. After one of these actions, we understand that you agree to the collection of data for use by our company.

What data we collect automatically about you when you access our website

When you access our website, we collect metadata and system authentication records, such as login and IP address (that is, your internet connection address). Some features of the site also require storing cookies, which are small text files. They keep the system working properly and help us understand how visits flow through the site. This way we can improve the quality of the content we provide.

For this purpose, we use Google Analytics on all of our pages. For these services to work, we need to install some cookies, that is, small text files sent by the web server to the browser containing data needed for browsing, identification and/or user preferences.

The data collected and the activities recorded may be shared with competent judicial, administrative or government authorities, whenever there is a legal determination, request, requirement or court order.

External links

When you click links on our website, they may take you outside of it. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy statements.

Embedded media from other websites

Articles on this website may include embedded content, such as videos, images, articles, etc. Content embedded from other websites behaves in exactly the same way as if the visitor were visiting the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to that website.

Managing your personal information

The Brazilian General Data Protection Law (Lei Geral de Proteção de Dados Pessoais, LGPD) gives you certain rights regarding the processing of your personal data. They are:

Access: the right to be informed about, and to have access to, your personal data that we process;
Correction: the right to ask for your outdated, incomplete or incorrect personal data to be updated or changed;
Portability: the right to ask for the personal data we process to be transferred to another service provider you choose;
Deletion: the right to have your personal data deleted from our databases, except where the law allows us to keep it;
Anonymization or blocking: the right to ask that personal data that is excessive for the processing be anonymized, or that we suspend this excessive processing;
Withdrawal: the right to withdraw your consent for the data processing purposes tied to it;
Information about the consequences of withdrawal: the right to be told what will happen to your relationship with us, and to the carrying out of a given processing purpose, if you wish to withdraw your consent;
Objection: the right to object to the processing of personal data that does not comply with the rules of the Brazilian General Data Protection Law (LGPD).

Information security

R2K Turismo® truly respects the privacy of its clients and visitors, and works to protect your personal information against incidents that affect the confidentiality, integrity and availability of data, using technical and organizational information security measures.

To protect your personal information, we take precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.

When you give us your credit card information, it is encrypted using “secure socket layer” (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all additional standards generally accepted by the industry.

Contact

We are always ready to help you. If you have any questions, feel free to contact our data protection officer by email at info@r2kturismo.com.br.

Changes to the privacy policy

We may update our Privacy Policy from time to time. Updates to our Privacy Policy will be published on our website. All changes take effect after they are published on our website. We recommend that you visit the website regularly to stay informed about possible updates.